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Merrow

Detect & Respond

Incident Response & Breach Support

Merrow's founding discipline. Retainer-backed, with a contracted arrival SLA.

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The problem

The worst time to find an incident response partner is during the incident. Response quality in the first hours determines the scale of everything that follows.

Our approach

  • Retainer-backed rapid response with a contracted arrival SLA
  • Containment, eradication and recovery handled end-to-end
  • Liaison with legal counsel, cyber insurers, and regulators including ICO notification support

What's included

  • Contracted response SLA
  • Containment and eradication
  • Recovery support and post-incident report
  • Legal, insurer and regulator liaison

For the board summary

Translates to: a plan and a phone number that already exists before the incident happens, not one you're improvising at 3am.

Related case study

Meridian Trust

A mid-sized wealth management firm detected unusual encryption activity on a file server at 2:40am. In-house IT had no incident playbook and no forensic capability to determine scope.